1win.com Privacy Policy

This Privacy Policy is issued by 1win.com ("the Company," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at 1wincom.net ("the Platform"). The Company acts as the data controller in respect of the personal information of registered players and visitors to the Platform.

If you have any questions about this Privacy Policy or about how 1win.com handles your personal data, you may contact our Data Privacy Officer at [email protected]. We aim to respond to all privacy-related enquiries within five (5) business days.

1win.com collects the following categories of personal data from players and Platform visitors:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport number, SSS ID, UMID, or driver's license number) collected during account registration and KYC verification.
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code within the Philippines).
• Financial Data: GCash mobile number, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals. We do not store full bank account numbers beyond what is necessary for transaction processing.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance history.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session duration collected automatically when you access the Platform.
• Usage Data: Information about how you navigate and interact with the Platform, including pages visited, games launched, features used, and time spent on each section.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cooling-off period activations, and any other responsible gaming tool usage recorded in your account.

1win.com collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated technologies: Cookies, web beacons, pixel tags, and server logs that automatically collect technical and usage data when you visit or use the Platform.
• Third-party sources: Identity verification and fraud prevention service providers who may supply additional data points to help us verify your identity and protect your account.
• Payment processors: GCash, PayMaya, and banking partners may share transaction confirmation data with us to reconcile deposits and withdrawals.

1win.com uses the personal data we collect for the following purposes:

• To create, manage, and maintain your 1win.com account and verify your identity in compliance with KYC requirements.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To provide access to casino games, sports betting markets, live dealer tables, slots, bingo, and all other Platform features.
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities on the Platform.
• To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations and PAGCOR-related compliance requirements.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about bonuses, new games, and special offers – but only where you have opted in to receive such communications or where we have a legitimate interest in doing so.
• To administer responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods.
• To analyze Platform usage patterns and improve the user experience for Filipino players.
• To respond to your customer support enquiries and resolve disputes.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), 1win.com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to when registering your account, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, age verification requirements, and any lawful requests from regulatory authorities.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving our services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting support or adjusting your account preferences.

1win.com does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist us in verifying player identities and screening for prohibited persons.
• Game software providers: Casino game developers and live dealer studios whose games are hosted on the Platform may receive limited technical data necessary to deliver their games.
• Regulatory authorities: Philippine government agencies, law enforcement bodies, and regulatory authorities (including PAGCOR) where we are legally required to disclose information.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to 1win.com.

1win.com retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations. After the applicable retention period has expired, personal data is securely deleted or anonymized.

If you request account closure, your account will be deactivated and your personal data will be retained for the legally required period before being deleted. You will not be able to use the Platform during this retention period, but your data will not be used for any active purpose.

1win.com uses cookies and similar technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, keep you logged in, and remember your preferences.

We use the following types of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in to your 1win.com account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

Under the Data Privacy Act of 2012, Filipino players have the following rights in relation to their personal data held by 1win.com:

• Right to be informed: The right to know what personal data we hold about you and how it is being used.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) calendar days.

1win.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorized personnel only, regular security audits and penetration testing, and 24/7 monitoring for suspicious activity.

While we take data security seriously and invest significantly in protective measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

The 1win.com Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, forfeit any balances, and delete the personal data in question.

If you believe that a minor has registered an account on 1win.com, please notify us immediately at [email protected] so that we can take prompt action.

1win.com reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The revised policy will display an updated "Last Updated" date at the top of this page.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 1win.com, please contact our Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 within the Platform after logging in to your 1win.com account.
• Email: [email protected] (plain text – not a clickable link)

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.